A Guide To Anger And Conflict Resolution
When I first started to teach a graduate course at the University of Minnesota on conflict resolution, from time to time a student would ask me to compare what I was teaching to assertiveness training. “From what I know about assertiveness training,” I explained, “it teaches a very narrow skill that can be helpful at times, particularly for very shy people. But it doesn’t adequately…
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In my previous post I provided readers a discussion titled PROVIDING NEGATIVE CRITICISM: FIVE LEVELS OF MATURITY. Several of the same arguments that I used earlier to defend the FIVE LEVELS OF RESPONDING TO CRITICISM are equally true for defending the five levels of providing negative criticism. Perhaps the best argument for the five levels can be derived from the golden rule—Treat others as you…
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The last few blog posts have been devoted to encouraging readers to take a little time to stop and think about criticism. In the most recent post, we took a look at four levels of responding to criticism. Level one is viewed as the least mature response, and each higher level is viewed as more and more mature. Let’s take another look at these four…
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