Can Humor Help to Resolve Conflicts?
by Dr. Jeffrey Rubin
In an earlier post I provided readers with a parable that illustrates how to utilize the conflict resolution skill of “Summarize and Delay.” In the parable, both parties remained very serious throughout their interactions. We found that there was a satisfying outcome that came about as a result of the technique being used. Although remaining serious throughout a conflict has some merit, many people like to…
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